Organizational Transformation: The Methods of Self Directed Change facilitated by Mark Pixley, The Institute of Cultral Affairs

The American Chamber of Commerce in Shanghai, May 11, 1999

"Change is the business environment. Change has overtaken every company. Creating change, managing it, mastering it, and surviving it is the agenda for everyone in business to make a difference." Fast Company

What have we learned from our experience of Organizational Transformation?

  • Closer level of proximity to the object of change, the greater the level of flexibility in moderating its effects
  • How to let people believe change is the best working environment?
  • The process of making organizational transformation/organizational change is an the transformation/change itself.
  • Organizational transformation/change improved quality of services through increasing cooperation
  • All levels must go through it.
  • Must know personal benefits of change.
  • Upper management must buy-in (see benefits).
  • Process takes time. Highlight progress
  • Enlist believers to be champions.
  • Empower, engage employees
  • Change peoples mindset.
  • Provide incentives.
  • Organizational change may depend upon the business – more markets, customers.
  • Change staff size.
  • Must have partnership/relationship with industry/governments.
  • Reaction to the market ccmpetition.
  • Customer service/quality communication.
  • Full involvement/ownership of changes.
  • Follow-up of "change"

 What can I do to bring about needed change in my organization? (Sumary Results)

Clarify Vision and Benefits

Define Business Strategy

Plan with purpose, implement and review

Go with Winners

Be a Catalyst for Change

Define Changes and Communicate in Organizations

Define Roles


 What can I do to bring about needed change in my organization?

Be a Catalyst for Change

Clarify Vision and Benefits

Define Business Strategy

Define Changes and Communicate in Organization

Plan with Purpose, Implement and Review

Define Roles

Go with Winners

I will believe in change

Talk cost savings - no watste, - how cost savings can benefit everyone

Work with more companies (build partnership)

Modify "change" process from experience

Reach consensus from "Lead Team" – create sense of "unification"

Self motivate – basic of team work ability

Establish not-threatening relationship with resistors

Set an example

Define/clarify vision

Change the product (Service)

Deliver training program

Set a team goal by participation

Responsibility – no excuse, knowing how and what your position in organization

Act non-judgmental, open and supportive

Set leadership example

Identify benefits to company and personal

Way of operation

Change strategy (decision making, feedback, take advice)

Implement 360 degree assessment


Empower associates

Analyze successful change

Establish a motivational plan

Teamwork – teambuilding and how to work closely

Improve communication with different levels

Review the result – ensure follow-thtu


Communicate/clarify to all employees

Adjust physical circumstances (office space)

Talk about change

Implement according to plan


Change attitude


Arrange weekly meetings

Develop goals and plan


Develop training program

Enroll champions


Delegate meeting chairperson rotation

Forecast the results and benefits


Training on Teamwork


Communication – double check what’s contennt, no dooubt, more

Finalize action plans, designate ‘champions"



Discussion Process

Workshop Method

LENS – Leadership Effectiveness and New Strategy

  1. Objective
  2. Reflective
  3. Interpetive
  4. Decisional
  • Allows Dialogue
  • Space to hear others thinking
  • Takes people through four thinking processes
  • Allows movement to decision
  • Allows group to learn
  1. Brainstorm
  2. Organize
  3. Name
  • Respectful of people and ideas
  • Allows people to find consensus and say "yes"
  • People feel like they did it themselves
  • Discovery process – ideas and relationships
  • Gets a number of people working on the question
  1. Vision
  2. Contradiction
  3. Strategy
  4. Implementation
  5. Follow-up
  • Allows change at local level
  • Implementers involved in decision making
  • Support from above allows risk taking
  • Up front planning, implementation and review
  • Discover the consensus and push on it

 Program Evaluations

What did you enjoy?

What was most useful?

What were some new insights?

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