Hong Kong Total Quality Forum No. 71, June 13, 2000

Organizational Transformation: The Methods of Self Directed Change Presented by Mark Pixley, ICA

Uniqueness

Years of Experience

What is creating a need to change in our organizations?

Service Industry

111

Need to stay ahead of competition

Diversified Service Industry

109

Disappearance of market barriers

Passion Toward People

86

Increasing customer expectations

Strong Technical Background

130

Organizational restructuring

Young and Energetic

109

Change of statutory requirements

Can’t Count

80+

Change of technology

Quality Customer Service

83

Lower profit Margins

Educational

49

Pressure for higher productivity

 

 

Need to localize

 

 

What actions can we take right now to deal with these challenges?

Look at Yourself in the Midst of Change

Leveraging External Resources Through Networking

Improve Internal Processes

Catch Up with the Technology

Match Skills to the Job

Satisfy internal and external customers

Communicate at All Levels

Clear internal communications

Build up good network

Redefine work process

Browse IT websites

Spin-off

Conduct a customer survey

Set up business improvement teams

To accept change

Form alliances create win-win win

Customize services and programs

Use a computer

Acquire sound business partner

Track improvement and reward high performance

Get buy in from the workforce

Extend facility Management to library

Have coffee with IT manager

 

Attend a computer course

Quit my job

Run survey programs

Prepare mindset for change workshop

Multi-skills “job enrichment”

Listen and communicate

 

Take an e-commerce course

Organize change management course

 

Communication sessions to all staff

Accept the Change in the organization

Reward innovative ideas

 

Buy a PC for own use

Capitalize the intellectual assets

 

Voice out Suggestions

 

 

 

 

Right people, right place